A Big Day

So yesterday I handled my first "complaint." Someone called in, rather hotly, to rant about this or that, and they asked to speak to the manager. But alas, the manager was on vacation, and so I sucked in my breath, put my shoulders back, and asked if there was anything I could help with. My demise was imminent.

But I have to say, I was very nervous, and yet out of no where came this organized thought. What the? I sounded elequant. I sounded knowledgable. I sounded (gasp!) professional.

Ya know, I think some of this school business actually sunk in. She hung up quite satisfied and laughing, and declined my offer of the manager's email address. Who knew? Not me, I tell you [*patting my own back*]. Next step: conquring the world.